Refund & Cancellation Policy
Effective Date: August 17, 2026
1. Scope
This policy applies to professional services purchased from NPG CULTURE MEDIA LLC, including public relations, communications research, public opinion polling, media intelligence, audience research, survey development and related professional services.
2. Project Terms
Individual engagements may be governed by proposals, statements of work, invoices, research agreements or other written project documentation that identifies scope, deliverables, fees, schedules and payment terms.
3. Cancellation
Cancellation requests must be submitted to paige.black@npgculture.us. Our standard cancellation notice requirement is [INSERT ACTUAL NOTICE PERIOD].
4. Refund Eligibility
Our actual refund eligibility and request period is [INSERT ACTUAL REFUND POLICY]. Fees attributable to completed professional work or delivered materials may be non-refundable to the extent permitted by law and the applicable agreement.
5. Third-Party Costs
Projects may require client-authorized expenses involving research platforms, media services, datasets, polling technology, participant incentives, software, production services, contractors or other professional vendors. Once an authorized third-party expense becomes non-cancelable or has been incurred, the corresponding amount may be non-refundable where disclosed and legally permitted.
6. Recurring Services
If recurring services are offered, the applicable agreement or checkout process will state the price, billing frequency, renewal terms and cancellation procedure before purchase.
7. Requesting a Refund
Provide the client/company name, invoice or transaction number, transaction date, amount, service purchased and reason for the request.
8. Approved Refunds
Approved refunds will be returned through an appropriate payment method. Financial institutions and payment providers may require additional processing time.
9. Contact
NPG CULTURE MEDIA LLC
2502 SE 15th Ct, Homestead, FL 33035
+1 (239) 592-6783
paige.black@npgculture.us